FAQ

General FAQ

  • When is the 2025 Cavendish Beach Music Festival Presented by Bell?

    CBMF 2025 takes place July 10-12, 2025 (Thursday to Saturday).

  • When do the gates open?

    Gates open at 12:00pm daily.

  • When does the festival end?
    10:45pm – 11:00pm daily.
  • Is there an age limit?
    No. The festival is all ages.
  • Once inside, can I leave and return later?
    Yes you are able to exit and re-enter the festival whenever you need to! Please ensure you tap your wristband at your gate prior to leaving so you can re-enter the grounds should you choose to return.
  • Where is the Lost & Found?
    Lost & Found will be located towards the top of the hill, near the Colliding Tides Kitchen Stage. Check back closer to the festival for an official 2025 site map.
  • Is smoking, vaping, cannabis allowed?
    No. In accordance with the Smoke Free Places act, it is against the law to smoke or vape in a public place in PEI. This includes festival grounds.
  • What is the Festival code of conduct?
    Click here to see our Code of Conduct.
  • Can I view the site map?
    Check back closer to the festival for an official 2025 site map.
  • Does CBMF have a mobile app?

    Yes! Download the official CBMF mobile app HERE.

     

    The app is your handy festival companion. Use it to view set times, vendors, artists, site map, photo filters, exclusive contests, and more!

  • Where can I buy festival merch?
    Check out our online merch store HERE. Festival merchandise will also be sold onsite at the festival, in the merch tent near the vendor area.
  • What type of payment will be accepted?
    Please check back closer to festival for payment types.
  • Are beach bucks (tokens) being sold and accepted this year?
    No, Beach Bucks will not be sold or accepted in 2025.
  • Is cash accepted inside the venue?
    Please check back closer to festival for payment types.
  • What happens if it rains?
    The festival takes place rain or shine so be sure to dress for the weather! For more severe weather, notifications will be pushed through the festival app, announced from the main stage and broadcasted on radio/social media.

Tickets

  • Where can I purchase tickets?

    Head to our TICKETS page to purchase your 2025 CBMF tickets!

  • What types of tickets are available?

    View our TICKETS page for information on all ticket types.

  • What are “tier” tickets?

    No difference in “tiers” other than price.

    Prices are subject to change based on demand. Buy early to save.

    Regardless of “Tier”, the onsite experience is the same; you will not be in separate areas.

  • Does CBMF have VIP seating?

    View TICKETS page for details on all ticket types.

     

    Yes! VIP areas include the side-stage Hayloft, the Sunroof (tables available), and the main VIP area.  All VIP areas are licensed.

     

    Children and guests under the age of 19 must have their own full-priced VIP ticket AND must be accompanied by a parent or legal guardian at all times while in this area.

     

  • Where are the Corporate, VIP, Hayloft, and Sunroof areas?

  • Does CBMF have private party or corporate hosting opportunities?
    You bet! Corporate suites, RBCxMusic Sunroof tables, VIP Lawn tables and VIP tickets are all a great way to host corporate clients, friends or family. Get in touch at partnerships@whitecapentertainment.com to discuss corporate hosting opportunities and get your private party started!
  • Can I bring a child? How much are kids' tickets?

    Children 5 years and younger do not require a ticket for General Admission with a ticket-holding adult.

    Limited 2 children per ticketed adult. Children over 5 require their own ticket.

    In all other areas (VIP, Sunroof, Hayloft, Corporate) - tickets are required for children regardless of age.

  • Can I refund, sell or transfer ticket(s)?
    Tickets are non-refundable. You can transfer your ticket to another person via Showpass. Ticket transfers must be in new person’s name and they must update their shipping address to ensure they get entry wristbands.
  • Is there a waitlist for sold out tickets?

    When tickets sell out, a waitlist will open in Showpass. This allows you to enter your information for priority ticket access, if the tickets become available.

     

    If you provide your payment information in advance at the Waitlist stage, this will secure your tickets automatically once available.

     

    You will not be charged until ticket is available.

  • I already bought passes, what happens if my waitlist request is approved?
    If your waitlist request is approved for VIP, Sunroof or Hayloft, and you would like a refund on the GA passes you originally purchased, please email the order number, name and email address on the order to info@cavendishbeachmusic.com for further assistance.
  • Am I guaranteed a ticket if I am on the waitlist?
    No. By signing up for the waitlist, this does not mean you are guaranteed a ticket or that tickets will become available at a later date.
  • Can I upgrade my ticket?

    You can upgrade your tickets to a higher value ticket, however you can not downgrade tickets. To exchange your ticket, head to Showpass and you may need to log into your account. You will click on your name in the top right hand corner and select "Orders" from the dropdown menu. Ensure "My Orders" is selected on the left hand side menu. Find the order that you are looking to exchange and expand "Order Options". Then select "Exchange Tickets"

     

  • What if the name on my ticket is incorrect?

    For spelling mistakes, contact support@showpass.com to assist in correcting name on ticket. Must be original purchaser with credit card information. If you bought from a third party, the original purchaser will need to transfer tickets individually to you with your correct name and information on it, otherwise Showpass will not be able to assist.

  • How do I change my address?

    If you bought your ticket but need to change your address, reach out to support@showpass.com. Include your ticket information and details of your address change.

  • I bought my ticket on Marketplace or Kijiji – how do I check if it is valid?

    If tickets were not purchased directly from Showpass or our verified resell platform, then we cannot verify them. If you bought from a reseller, the original purchaser must transfer the ticket to your name via Showpass. If ticket is not in your name, we cannot verify that the ticket belongs to you and cannot provide wristband to access the festival.

     

    For your own safety and reassurance, always purchase tickets directly from our official website. We will NOT be accepting any other third party tickets (example: Stubhub, Kijiji, Facebook Marketplace, etc).

  • Do you offer payment plans? What is Affirm?

    Yes, we offer payment plans through Affirm. Affirm is a popular payment method in the US and Canada that gives your customers a way to split purchases over a series of payments. Pay in 4 interest-free installments or in monthly installments of up to 36 months.

     

    To pay with Affirm, you will be redirected to Affirm’s site, where you will authorize the payment by agreeing to the terms of a payment plan, then return to the showpass website to complete the order. Affirm offers payment options based on factors such as customer credit, prior account history, order amount, and the type of goods or services being underwritten.

     

    Payment options
    Depending on the cart order size, Affirm presents customers with Pay in 4, monthly installments, or both.

     

    • Pay in 4: customers pay for purchases in four or fewer interest-free, bi-weekly payments over an 8 week term. Available for cart sizes between $50 and $250*.

     

    • Monthly Installments: customers pay for purchases over a longer term of up to 36 months, which might include interest. Available for cart sizes between 100 USD and 30,000 USD*.

     

    * Term lengths and cart ranges are determined by Affirm and might change at their discretion.

  • Do you offer special ticket rates for armed forces / military personnel?

    Yes, please email info@cavendishbeachmusic.com for details on special rates for armed forces / military personnel.

Wristbands

  • HOW DO I GET MY WRISTBAND?

    Wristbands will be mailed to the address on your tickets, prior to the festival. Ticket holders will be advised of the deadline to purchase tickets and have your wristbands mailed to you.

     

    Do NOT put your wristband on until the day of the festival. They lock once tightened – once they’re on, they’re on! 

     

    Your wristband will NOT be mailed if you ordered your ticket from an unauthorized ticket seller, OR if you purchased your ticket after the wristband mailout deadline. (Mailout deadline will be confirmed in spring 2025).

     

    Any wristbands not mailed can be picked up at the festival grounds box office before the festival.

     

    Festival Grounds Box Office:
    8779 Route 6, Cavendish – behind Avonlea Village

     

    Box office is open daily (11am-9pm) during festival weekend. Stay tuned for additional wristband pickup locations and times in the lead-up to CBMF 2025.

     

    *Please note, any orders placed outside of Canada do not qualify for shipping and will need to be collected from the box office.*

  • HOW DO I REGISTER MY WRISTBAND?
    Stay tuned for 2025 wristband registration information.
  • WHEN SHOULD I REGISTER MY WRISTBAND?

    As soon as you get it!

  • Why should I register my wristband?
    It protects your purchase and assigns that wristband to you and only you. It offers protection if you should lose your wristband and need to replace it.
  • When will I get my wristband?
    Wristbands will be sent closer to the festival, approximately 3-4 weeks prior. We will be sure to let everyone know once shipping has begun.
  • DOES MY WRISTBAND COUNT AS MY ID TO PROVE I’M 19+?

    No, the wristband you receive in the mail is not a 19+ bracelet. If you are over 19, you will be given a 19+ wristband at the festival gates after being ID’d. Anyone over 19 will have 2 wristbands: the one they initially received by mail, and the second one (19+) received onsite at the festival.

     

    If you are underage and caught inside the festival with a 19+ bracelet on, your bracelet will be confiscated, and you will be removed from the festival.

     

    ID must be carried at all times. 19+ wristband does not replace your ID. IDs will be verified at the gates each day of the festival, and those without IDs will have their 19+ wristband removed.

  • CAN MY WRISTBAND BE REGISTERED MORE THAN ONCE?

    No, registration can only be completed once, and modifications are not allowed.

  • I ACCIDENTALLY DAMAGED OR LOST MY WRISTBAND. WHAT SHOULD I DO?

    Any damaged or tampered with wristbands will not be allowed for accessing the festival.


    There is a $20 replacement fee for lost or damaged wristbands. Replacement wristbands can be purchased at the box office onsite.

  • I need to replace my wristband
    The only way to receive a replacement is for the original purchaser to pick it up in person at the Box office. We are only able provide a replacement for wristbands purchased through the Cavendish Beach Music Festival website, Showpass or via Showpass Resale/Waitlist. We cannot assist with orders purchased through third parties
  • I pulled my wristband too tight/tightened it before or after putting on my wrist. What should I do?

    There is a $20 replacement fee for wristbands that have been pulled too tight to slide onto your wrist.


    If this happens before the festival, please keep the chip that is on the wristband. There is a string of numbers and a security code on the back of this chip that will be used to replace the correct wristband (if you have ordered more than 1 ticket)

  • Will you sell single day wristbands?
    GA single day wristbands are available now. VIP, Sunroof and Hayloft tickets are only available as weekend passes.
  • I purchased a 3 day pass but can not attend 1 day of the festival, can I give my wristband to someone to use that day?
    Wristbands must be worn securely on your wrist and cannot be slipped on and off.
  • Will there be a box office and will call location at the festival?

    Yes. The Box Office/Will Call will be located at the bottom of the festival grounds, at the corporate/accessible entrance prior to the festival. Dates to come.

     

    During the festival, it will move to the top of the hill by the main gate, for the following;

     

    Wednesday, July 9th, 5pm – 10pm
    Thursday, July 10th, 11am-9pm
    Friday, July 11th, 11am-9pm
    Saturday, July 12th, 11am-9pm

  • I think my wristbands have been lost in the mail, what do I do?
    Please note that wristbands are not shipped until 3-4 weeks prior to the festival. If you do not receive it in the mail prior to departing for the festival, please bring your ID, as well as your confirmation email and order number to the box office.
  • Can I get my wristband wet?
    Yes, your wristband will still work if it gets wet.

Travel

  • Where is the festival located?
    The site is located at 8779 Route 6, Cavendish, Prince Edward Island – behind Avonlea Village. We are centrally located between the cities of Charlottetown and Summerside.
  • Where is the nearest city?
    Both Summerside & Charlottetown are very close to the Cavendish Beach Events Centre. Driving times: Charlottetown (45 minutes), Summerside (35 minutes).
  • How do I get to PEI?

    There are several ways to get to Prince Edward Island - by land, by air, by cruise, or by ferry. Click here to view all travel options.

     

    For a unique and convenient way to travel to PEI, use Northumberland Ferries - an Official Transportation Partner of CBMF.

  • Is there parking near the festival?

    • Onsite parking behind the main stage is $25 per day. After 10PM, all traffic must exit right (East) if you parked onsite.

    • Off site parking located at Tourist Mart is $15 per day. After 10pm, all traffic must exit right (West) if you parked at the Tourist Mart.

    • No ticket types include complimentary parking.

    • There are no pre-sold parking passes.

    • All parking is first-come, first-served.

    • If you leave the parking lot and come back, you will be required to pay the parking fee again.

    • There is no overnight parking allowed. This includes campers, RVs, etc.

    After 10pm:

    • All onsite parking must exit right (East) at the end of the night. Park in the PE lot if you’re headed to Rustico, Charlottetown, New Glasgow, Hunter River, etc.

    • All Tourist Mart parking must exit right (West) at the end of the night. Park in the PW lot if you’re headed to Kensington, Stanley Bridge, Borden-Carleton, etc.

  • Is there a shuttle bus option?

    Coach Atlantic/Maritime Bus offers convenient round-trip shuttle bus service between:

     

    • The concert site and Charlottetown
    • The concert site and Route 6 Ranch Campground

     

    Find and purchase 2025 shuttles HERE

     

    Staying at another local campground? Contact your campground to ask if shuttle service is offered

  • What is the shuttle bus schedule?

    Charlottetown <—> CBMF

     

    Pick up location options:
    1. Founders Hall – 6 Prince St.
    2. UPEI – UPEI WA Murphy Student Center Bus Shelter (550 University Ave.)
    3. Royalty Crossing – T3 City Transit Bus Shelter (670 University Ave.)

     

    Shuttle Departure Times, by location:
    Founders Hall:
Morning 11:00am, Afternoon 2:30pm and Evening 5:00pm
    UPEI:
Morning 11:05am, Afternoon 2:35pm and Evening 5:05pm
    Royalty Crossing:
Morning 11:15am, Afternoon 2:40pm and Evening 5:10pm

     

    Return shuttles start leaving at 10:30pm or when bus is full.

     

    Price: Weekend 3 Day Pass $125 plus tax and fees. Single 1 Day Pass $55 plus taxes and fees. All tickets are non-refundable. Shuttles are round trip.
    Shuttle passes DO NOT include a ticket to the festival, a festival pass must be purchased separately.

     

    Route 6 Campground <—> CBMF


    First shuttle: 11:30 a.m. The shuttle will run approximately every 45 minutes, with the last shuttle leaving at 6:00 p.m. Return shuttles start leaving at 10:30 p.m. or when they are full.

     

    Ticket Price: Weekend 3 Day Pass $95 plus tax and fees. All tickets are non-refundable. Shuttles are round trip

     

    ROUTE 6 SHUTTLES ARE ONLY AVAILABLE AS A FULL WEEKEND 3 DAY PASS. Shuttle passes DO NOT include a ticket to the festival, a festival pass must be purchased separately.

  • I’m staying at Route 6 Campground. Where can I buy shuttle passes?
    Purchase your Route 6 Campground shuttle passes HERE.
  • I’m staying at a local campground. Where can I buy shuttle passes?
    Contact your campground to see if a shuttle service is offered.
  • Is there a taxi option?

    Taxi: 902-569-8582 Area map & taxi rates below:

     

  • Is there a ride share option?
    Yes! Check out Charlottetown ride share company, Kari: www.meetkari.com
  • Where is the taxi and ride share pick up and drop off locations?

    If coming from the West (Summerside etc), your drop off and pick up location is Cavendish Tourist Mart.


    If coming from the East (Charlottetown etc), your drop off and pick up location is Cavendish Beach Information Centre.

Accessibility

  • Is the festival acessible?

    CBMF is accredited as “Fully Accessible” by Access Advisor. Services include:

     

    • Accessible parking lot for those with the government issued parking passes ($20 first-come, first-serve in the East Premium Parking Lot)
    • Pat & The Elephant shuttle service to and from the parking lot in Avonlea Village
    • Corporate Suite entrance access
    • Accessible washrooms
    • Crushed gravel pathways
    • Accessible viewing platform that offers a premium view of the main stage, is fully licensed and has a dedicated beverage server

     

    To read more about our accessible classification, visit Access Advisor’s Website. www.accessadvisor.ca

  • How do I buy accessible tickets?

    To purchase accessible platform tickets, please contact info@cavendishbeachmusic.com and we will reach out to you to purchase. If you already have a ticket, let us know and we’ll swap your ticket for an accessible platform ticket if available. Space is plentiful and is offered on a first-come-first-serve basis.

  • Does the accessible platform have seating?
    Seating is not provided on the accessible platform, however you are free to bring your own seating if you wish.
  • What gate do I enter the festival?
    Accessible entrance is through the Corporate Suites entrance.
  • Are there bathrooms by the accessible platform?

    Yes! There are accessible washrooms nearby.

  • What if I have difficulty walking but don’t need access to the accessible platform?
    You may use the accessible entrance if you have difficulty walking. If you require the entrance, please contact info@cavendishbeachmusic.com
  • Do you have accessible parking?

    Accessible parking will only be in the East Premium Parking lot and will be available first-come, first-serve for $25 for those who have a government-issued accessible parking pass. Ask an attendant at the VIP entrance to the south of the venue if you need the use of a wheelchair. For any other questions, concerns, or additional information, please email info@cavendishbeachmusic.com.

  • Are wheelchairs available at the Festival?
    A limited number of wheelchairs are available at the Corporate Suites entrance. There is no charge for usage, but a valid picture I.D. and/or driver’s license must be left with the gate attendant. When the wheelchair is returned to the same gate it was obtained at, the I.D. will be returned.
  • Can I bring my service animal with me?
    Yes. Service animals are allowed, but pets are not.

Media

  • Guidelines

    The following guidelines are designed to streamline the check-in procedure for any and all media.

     

    • A Media List is required from each company/ organization planning to attend and enter the event. If an updated media list is not received, there will be no entry.
    • The list must be ONLY of the employees who will be WORKING the event.
    • Entire staff lists will not be accepted.
    • Names can be added and/or deleted throughout the festival, however only if the additions will be assisting or representing your organization in some manner.
    • Company/radio station ID badges are NOT a valid Media Pass and will not allow admission to the grounds.
    • Entrance to the grounds will only be granted through the volunteer/media check-in located near the corporate entrance of the festival grounds.  Credentials will be checked upon entry.
    • Media passes are issued daily and are only valid for that day.
    • Your organization is responsible for the distribution of this policy information to your staff. Your organization may receive specific audio/ visual consent forms to fill out each day-these must be signed to enter.

  • Policies

    MEDIA POLICY:

     

    • All accredited media will be notified of designated call time in advance of the event and, upon arrival, must check in with at the “Check-In Tent” located by the VIP entrance, South of the Venue.  
    • All events / performances are subject to individual artist media policies and any relevant restrictions which must be adhered to. Unless otherwise noted, the house policy will be in effect as follows:  
    • Photo: First 3 songs (no flash). Video: First 30 seconds of the first 3 songs 
    • Video/Television Cameras: Only approved media cameras are permitted to capture moving footage for television and online purposes and must be broadcast within 7 days. A complete song cannot be aired, footage is for b-roll and news /editorial purposes only. All video / TV cameras MUST be accompanied by a CBMF staff member or CBMF representative and cameras are not allowed to roam the grounds without an escort. 
    • Images must be published or posted online within 7 days. 
    • If photo / video is not allowed from “the pit” by an artist and is only allowed from “front of house” (FOH), media escorts (penelopePR) will station cameras at FOH House. A telephoto lens is recommended for photographers.  
    • Media are not authorized to bring in banners or promotional materials unless otherwise discussed with the festival. Additional restrictions or requirements may apply for interviews, and any footage shot in lobbies, bar etc. and must be approved by the Cavendish Beach Events Centre. 
    • Locations on site for media interviews with talent will be decided by penelopePR and the CBMF staff.
  • Media Accreditation Application

    For media interested in covering the Cavendish Beach Music Festival, please fill in our Media Accreditation Application here.

Do’s & Don’ts

  • What is the bag policy?

    ALL bags will be searched before entry.

     

    Small clutch purses and fanny packs that are 6″ x 9″ or smaller do not need to be clear, but can have no more than one pocket.

     

    All other bags larger than 6″ x 9″ must be smaller than 12″ x 6″ x 12″ and clear.

     

    Hydration packs are allowed and do not need to be clear, but must be emptied of all liquid and with no more than two total pockets. One for the reservoir and one additional pocket

  • Can I bring chairs?

    Yes. Standard “bag” chairs are acceptable to bring. Do NOT bring high back lawn chairs. If your “bag” chair is blocking the view of an individual behind you, we will ask you to remove that particular chair. Limited chairs, provided by the festival are available in the VIP section, but you can bring your own “bag” chair into VIP if need be. Chairs left unoccupied in the line-up prior to gates opening will be removed.

     

     

  • Can I bring a stroller for my child into the Festival?

    Yes. Strollers are acceptable.

  • Can I bring food or drink into the Festival grounds?

    No outside beverages or food of any kind is allowed. However, you can bring an empty reusable water bottle for the free water refill stations onsite.

     

    Once inside the festival, you can purchase food and drink from a variety of vendors. Many vendors have options to suit your dietary needs and preferences including dairy-free, gluten-free, vegan, and vegetarian options. Check the “Vendors” section in the CBMF App find which vendors offer these options. You can sort vendors in the app based on your dietary needs.

     

    If you have a specific dietary question, please email info@cavendishbeachmusic.com

  • Is there a complimentary water refill station?

    Yes, there is a complimentary water refill station located along food vendor row. You are allowed to bring empty reusable water bottles onsite (1L max). Stay hydrated!

  • If I have a dietary restriction, can I bring food?

    Our onsite food & drink vendors have many options to suit your dietary needs. Dairy-free, gluten-free, vegan, and vegetarian options are all available. Check the “Vendors” section in the CBMF App find which vendors offer these options. You can sort vendors in the app based on your dietary needs.

     

    If you have a doctor’s note or another form of dietary restriction identification, you are able to bring a reasonable amount of food on-site; however, all items must be pre-packaged and sealed.

     

    If you have a specific dietary question, please email info@cavendishbeachmusic.com

  • Can I bring in a prescription?
    Prescription medication is allowed in the original prescription bottle. Any guests attempting to bring in prescription medication must have photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription. Over-the-counter medications are allowed, provided that they are new and in their original, factory-sealed container.
  • What items are prohibited?

    The Festival reserves the right to alter carry-in policies at any time. Currently, items NOT permitted include, but are not limited to:

    ● Framed Backpacks
    ● Large bags
    ● Coolers
    ● Other carry-ins
    ● Umbrellas
    ● Outside food or beverages (You are allowed to bring a reusable water bottle for the water refill station. 1L max bottle size.)
    ● Cans or glass bottles
    ● Alcohol
    ● Cannabis and/or other drugs without proper prescription
    ● Illegal substances/Contraband
    ● Pets
    ● Any and all professional audio recording equipment
    ● Professional cameras and professional recording (photo, video, audio) equipment (NO large professional detachable zoom lenses, stands, monopods, tripods, attachment sticks (selfie sticks) or other commercial equipment.
    ● Any and all professional video equipment. No video recording will be allowed
    ● Drones or any other remote flying device
    ● Laser pointers or glow sticks
    ● Air horns
    ● Skateboards
    ● Inline skates
    ● Kites
    ● Frisbees
    ● Picnic baskets
    ● Weapons of any kind

  • What should I do if I lose my child inside the Festival?
    If your child becomes lost inside of the festival grounds, please notify a uniformed security officer or volunteer.
  • Can I sell my stuff in the parking lots?
    If not approved, absolutely not. If you are caught, you will be asked to leave the area immediately.

Inquiries

  • How do I apply to be a volunteer?

    Stay tuned for future volunteer opportunities, coming soon.

  • How do I apply to become a vendor?

    Welcome to the 2025 Festival Season! We are excited to open our vendor applications. A few changes this year. We are using Festival Pro for communications this year. Additionally, food vendors and artisans will apply through the same links. If you are interested in attending BOTH festivals (CBMF and Sommo Festival), you must apply through BOTH links for the individual festivals. It is okay if your information remains fairly similar, but it allows our system to have all your information if you receive a spot at both. Please note that you may apply for both festivals but only get a spot for one.

     

    Below is the link to apply for CBMF and some general information:

     

    Click here for CBMF Application

    Click here for CBMF Information

  • Other Inquiries

    Not finding what you’re looking for? Send us an email at info@cavendishbeachmusic.com