FAQ

General FAQ

  • When is the 2025 Cavendish Beach Music Festival Presented by Bell?

    CBMF 2025 takes place July 10-12, 2025 (Thursday to Saturday).

  • When do the gates open?

    Gates open at 12:00pm daily.

  • When does the festival end?
    10:45pm – 11:00pm daily.
  • Is there an age limit?
    No. The festival is all ages.
  • Once inside, can I leave and return later?

    Yes, you are free to come and go from the festival with a valid wristband. Wristbands are required for re-entry.

  • Where is the Lost & Found?
    Check the 2024 site map to find the Lost & Found, located towards the top of the hill, near the Colliding Tides Kitchen Stage.
  • Is smoking, vaping, cannabis allowed?
    No. In accordance with the Smoke Free Places act, it is against the law to smoke or vape in a public place in PEI. This includes festival grounds.
  • What is the Festival code of conduct?

    Click here to see our Code of Conduct.

  • Can I view the site map?

    View our 2024 site map below.

     

  • Does CBMF have a mobile app?

    Yes! Download the official CBMF mobile app HERE.

     

    The app is your handy festival companion. Use it to view set times, vendors, artists, site map, photo filters, exclusive contests, and more!

  • Where can I buy festival merch?
    Check out our online merch store HERE. Festival merchandise will also be sold onsite at the festival, in the merch tent near the vendor area.
  • What type of payment will be accepted?

    NEW FOR 2024: Your wristband is both your ticket and your digital wallet. Double tap your wristband to pay for food, beverages, and merch.


    Visit our Wristband page for instructions on how to register your wristband, attach payment, and load funds.


    For those with cash or debit, you can load those funds onto your wristband by visiting our top-up banks inside the festival grounds.

  • Are beach bucks (tokens) being sold and accepted this year?
    No, Beach Bucks will not be sold or accepted in 2024.

Tickets

  • Where can I purchase tickets?

    Head to our TICKETS page to purchase your 2025 CBMF tickets!

  • What types of tickets are available?

    View our TICKETS page for information on all ticket types.

  • What are “tier” tickets?

    No difference in “tiers” other than price.

    Prices are subject to change based on demand. Buy early to save.

    Regardless of “Tier”, the onsite experience is the same; you will not be in separate areas.

  • Does CBMF have VIP seating?

    View TICKETS page for details on all ticket types.

    Yes! VIP areas include the side-stage Hayloft, the Sunroof (tables available), and the main VIP area. 

    • All VIP areas are licensed.
    • Children and guests under the age of 19 must have their own full-priced VIP ticket AND must be accompanied by a parent or legal guardian at all times while in this area.
    • The only VIP tickets that have assigned seating are the Hayloft & Sunroof Tables.

  • Where are the Corporate, VIP, Hayloft, and Sunroof areas?

  • Does CBMF have private party or corporate hosting opportunities?

    You bet! Corporate suites, RBCxMusic Sunroof tables and VIP tickets are all a great way to host corporate clients, friends or family. Get in touch at partnerships@whitecapentertainment.com to discuss corporate hosting opportunities and get your private party started!

  • Can I bring a child? How much are kids' tickets?

    Children 5 years and younger do not require a ticket for General Admission with a ticket-holding adult.

    Limited 2 children per ticketed adult. Children over 5 require their own ticket.

    In all other areas (VIP, Sunroof, Hayloft, Corporate) - tickets are required for children regardless of age.

  • Can I refund, sell or transfer ticket(s)?
    Tickets are non-refundable. You can transfer your ticket to another person via Showpass. Ticket transfers must be in new person’s name and they must update their shipping address to ensure they get entry wristbands.
  • Is there a waitlist for sold out tickets?

    Stay tuned for details on the 2025 waitlist/ticket exchange, coming soon.

  • Can I upgrade my ticket?

    Stay tuned for details on the 2025 ticket exchange platform, coming soon.

  • What if the name on my ticket is incorrect?
    For spelling mistakes, contact help@showpass.com to assist in correcting name on ticket. Must be original purchaser with credit card information. If you bought from a third party, the original purchaser will need to transfer tickets individually to you with your correct name and information on it, otherwise Showpass will not be able to assist.
  • How do I change my address?

    If you bought your ticket but need to change your address, reach out to help@showpass.com. Include your ticket information and details of your address change.

  • I bought my ticket on Marketplace or Kijiji – how do I check if it is valid?

    If tickets were not purchased directly from Showpass or our verified resell platform, then we cannot verify them. If you bought from a reseller, the original purchaser must transfer the ticket to your name via Showpass. If ticket is not in your name, we cannot verify that the ticket belongs to you and cannot provide wristband to access the festival.

     

    For your own safety and reassurance, always purchase tickets directly from our official website. We will NOT be accepting any other third party tickets (example: Stubhub, Kijiji, Facebook Marketplace, etc).

  • Do you offer payment plans? What is Afterpay?

    Afterpay is a payment plan option available through our ticketing provider, Showpass. Instead of paying upfront, Afterpay allows you to spread the cost of your purchase over four instalments. The maximum purchase limit for Afterpay is $2,000, and there are no minimum purchase amounts. Customers will pay their first instalment at the time of purchase, then they are able to select when the next three payments are made over a period of six weeks.

  • Do you offer special ticket rates for armed forces / military personnel?

    Yes, please email info@cavendishbeachmusic.com for details on special rates for armed forces / military personnel.

Wristbands

  • HOW DO I GET MY WRISTBAND?

    At the festival, wristbands act as your festival ticket and your form of payment.

     

    Wristbands will be mailed to the address on your tickets, several weeks before the festival. Ticket holders will be advised of the deadline to purchase tickets and have your wristbands mailed to you.

     

    Do NOT put your wristband on until the day of the festival. They lock once tightened – once they’re on, they’re on!

     

    Your wristband will NOT be mailed if you ordered your ticket from an unauthorized ticket seller, OR if you purchased your ticket after the wristband mailout deadline. (Mailout deadline will be confirmed in spring 2025). Any wristbands not mailed can be picked up at the festival grounds box office before the festival.

     

    Festival Grounds Box Office:
    8779 Route 6, Cavendish – behind Avonlea Village

    Box office is open daily (11am-9pm) during festival weekend.

     

    Stay tuned for additional wristband pickup locations and times in the lead-up to CBMF 2025.

  • HOW DO I REGISTER MY WRISTBAND?

    Stay tuned for 2025 wristband registration.

     

    More information on wristbands can be found on our Wristband page.

     

    For any wristband questions, contact cavendish@intellitix.com

  • WHEN SHOULD I REGISTER MY WRISTBAND?

    As soon as you get it!

  • WHAT IS YOUR RETURN POLICY FOR FUNDS LOADED ONTO WRISTBANDS?

    NOTE: This is only relevant for guests who loaded funds using cash or card at our onsite Top-Up Banks.

     

    If you connected your credit card to your registered wristband, you will simply pay-as-you-go, without carrying a balance.

     

    If you loaded funds onto your wristband and have funds remaining in your balance after the event, this can be refunded. The minimum remaining event balance that is eligible for a refund is $10.

     

    Funds left unused by the end of the festival will be refunded in accordance with the terms below:

     

    Credit Card: Leftover funds in your Event Balance purchased at the event using credit card or a non-Interac Debit card will be automatically refunded to your card (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund period.

     

    Interac Debit Card & Cash: Leftover funds in your Event Balance purchased on-site at the event using an Interac debit card or cash will require you to complete a Manual Refund in your Intellitix Web account (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund period.

     

    The 2024 deadline for submitting your Refund Request form is July 13, 2024. The 2025 deadline for submitting your Refund Request form will be July 18, 2025.

     

    To avoid needing a refund, we recommend loading only as much funds onto your wristband as you plan to use.

  • DOES MY WRISTBAND COUNT AS MY ID TO PROVE I’M 19+?

    No, the wristband you receive in the mail is not a 19+ bracelet. If you are over 19, you will be given a 19+ wristband at the festival gates after being ID’d. Anyone over 19 will have 2 wristbands: the one they initially received by mail, and the second one (19+) received onsite at the festival.

     

    If you are underage and caught inside the festival with a 19+ bracelet on, your bracelet will be confiscated, and you will be removed from the festival.

     

    ID must be carried at all times. 19+ wristband does not replace your ID. IDs will be verified at the gates each day of the festival, and those without IDs will have their 19+ wristband removed.

  • CAN MY WRISTBAND BE REGISTERED MORE THAN ONCE?

    No, registration can only be completed once, and modifications are not allowed.

  • I ACCIDENTALLY DAMAGED OR LOST MY WRISTBAND. WHAT SHOULD I DO?

    Any damaged or tampered with wristbands will not be allowed for accessing the festival. For further inquiries, email info@cavendishbeachmusic.com. Please include your order number and be as detailed as possible describing your situation. You may also visit the on-site box office at the festival grounds.

    There is a $20 replacement fee for lost or damaged wristbands.

Travel

  • Where is the festival located?
    The site is located at 8779 Route 6, Cavendish, Prince Edward Island – behind Avonlea Village. We are centrally located between the cities of Charlottetown and Summerside.
  • Where is the nearest city?
    Both Summerside & Charlottetown are very close to the Cavendish Beach Events Centre. Driving times: Charlottetown (45 minutes), Summerside (35 minutes).
  • How do I get to PEI?

    There are several ways to get to Prince Edward Island - by land, by air, by cruise, or by ferry. Click here to view all travel options.

     

    For a unique and convenient way to travel to PEI, use Northumberland Ferries - an Official Transportation Partner of CBMF.

  • Is there parking near the festival?

    • Onsite parking behind the main stage is $25 per day. After 10PM, all traffic must exit right (East) if you parked onsite.

    • Off site parking located at Tourist Mart is $15 per day. After 10pm, all traffic must exit right (West) if you parked at the Tourist Mart.

    • No ticket types include complimentary parking.

    • There are no pre-sold parking passes.

    • All parking is first-come, first-served.

    • If you leave the parking lot and come back, you will be required to pay the parking fee again.

    • There is no overnight parking allowed. This includes campers, RVs, etc.

    After 10pm:

    • All onsite parking must exit right (East) at the end of the night. Park in the PE lot if you’re headed to Rustico, Charlottetown, New Glasgow, Hunter River, etc.

    • All Tourist Mart parking must exit right (West) at the end of the night. Park in the PW lot if you’re headed to Kensington, Stanley Bridge, Borden-Carleton, etc.

  • Is there a shuttle bus option?

    Stay tuned for 2025 shuttle bus tickets.

    Coach Atlantic/Maritime Bus offers convenient round-trip shuttle bus service between:

    • The concert site and Charlottetown
    • The concert site and Route 6 Ranch Campground

    Staying at another local campground? Contact your campground to ask if shuttle service is offered.

  • What is the shuttle bus schedule?

    There will be shuttles running continuously from select campgrounds. Stay tuned for 2024 shuttle schedules.

     

    Charlottetown <—> CBMF


    Pick up location options:
    1. Founders Hall – 6 Prince St.
    2. Charlottetown Mall T3 City Transit Bus Shelter (670 University Ave).

     

    Shuttle Departure Times, by location:
    Founders Hall:
Morning 11:00am, Afternoon 2:30pm and Evening 5:00pm
Charlottetown Mall:
Morning 11:15am, Afternoon 2:45pm and Evening 5:15pm
    Return shuttles start leaving at 10:30pm or when bus is full.
Price: Weekend 3 Day Pass $125 plus tax and fees. All tickets are non-refundable.

     

    Route 6 Campground <—> CBMF
    First shuttle: 11:30 a.m. The shuttle will run approximately every 45 minutes, with the last shuttle leaving at 6:00 p.m. Return shuttles start leaving at 10:30 p.m. or when they are full.

  • I’m staying at Route 6 Campground. Where can I buy shuttle passes?

    Stay tuned for shuttle passes for 2025.

  • I’m staying at a local campground. Where can I buy shuttle passes?
    Contact your campground to buy shuttle bus passes and for shuttle times and pick up locations.
  • Is there a taxi option?

    Area map & taxi rates below:

  • Is there a ride share option?

    Yes! Check out Charlottetown ride share company, Kari: www.meetkari.com

  • Where is the taxi and ride share pick up and drop off locations?

    If coming from the West (Summerside etc), your drop off and pick up location is Cavendish Tourist Mart.

    If coming from the East (Charlottetown etc), your drop off and pick up location is Cavendish Beach Information Centre.

Accessibility

  • Is the festival acessible?

    CBMF is accredited as “Fully Accessible” by Access Advisor. Services include:

     

    • Accessible parking lot for those with the government issued parking passes ($20 first-come, first-serve in the East Premium Parking Lot)
    • Pat & The Elephant shuttle service to and from the parking lot in Avonlea Village
    • Corporate Suite entrance access
    • Accessible washrooms
    • Crushed gravel pathways
    • Accessible viewing platform that offers a premium view of the main stage, is fully licensed and has a dedicated beverage server

     

    To read more about our accessible classification, visit Access Advisor’s Website. www.accessadvisor.ca

  • How do I buy accessible tickets?

    To purchase accessible platform tickets, please contact info@cavendishbeachmusic.com and we will reach out to you to purchase. If you already have a ticket, let us know and we’ll swap your ticket for an accessible platform ticket if available. Space is plentiful and is offered on a first-come-first-serve basis.

  • Does the accessible platform have seating?
    Seating is not provided on the accessible platform, however you are free to bring your own seating if you wish.
  • What gate do I enter the festival?
    Accessible entrance is through the Corporate Suites entrance.
  • Are there bathrooms by the accessible platform?

    Yes! There are accessible washrooms nearby.

  • What if I have difficulty walking but don’t need access to the accessible platform?
    You may use the accessible entrance if you have difficulty walking. If you require the entrance, please contact info@cavendishbeachmusic.com
  • Do you have accessible parking?

    Accessible parking will only be in the East Premium Parking lot and will be available first-come, first-serve for $25 for those who have a government-issued accessible parking pass. Ask an attendant at the VIP entrance to the south of the venue if you need the use of a wheelchair. For any other questions, concerns, or additional information, please email info@cavendishbeachmusic.com.

  • Are wheelchairs available at the Festival?
    A limited number of wheelchairs are available at the Corporate Suites entrance. There is no charge for usage, but a valid picture I.D. and/or driver’s license must be left with the gate attendant. When the wheelchair is returned to the same gate it was obtained at, the I.D. will be returned.
  • Can I bring my service animal with me?
    Yes. Service animals are allowed, but pets are not.

Media

  • Guidelines

    The following guidelines are designed to streamline the check-in procedure for any and all media.

     

    • A Media List is required from each company/ organization planning to attend and enter the event. If an updated media list is not received, there will be no entry.
    • The list must be ONLY of the employees who will be WORKING the event.
    • Entire staff lists will not be accepted.
    • Names can be added and/or deleted throughout the festival, however only if the additions will be assisting or representing your organization in some manner.
    • Company/radio station ID badges are NOT a valid Media Pass and will not allow admission to the grounds.
    • Entrance to the grounds will only be granted through the volunteer/media check-in located near the corporate entrance of the festival grounds.  Credentials will be checked upon entry.
    • Media passes are issued daily and are only valid for that day.
    • Your organization is responsible for the distribution of this policy information to your staff. Your organization may receive specific audio/ visual consent forms to fill out each day-these must be signed to enter.

  • Policies

    MEDIA POLICY:

     

    • All accredited media will be notified of designated call time in advance of the event and, upon arrival, must check in with at the “Check-In Tent” located by the VIP entrance, South of the Venue.  
    • All events / performances are subject to individual artist media policies and any relevant restrictions which must be adhered to. Unless otherwise noted, the house policy will be in effect as follows:  
    • Photo: First 3 songs (no flash). Video: First 30 seconds of the first 3 songs 
    • Video/Television Cameras: Only approved media cameras are permitted to capture moving footage for television and online purposes and must be broadcast within 7 days. A complete song cannot be aired, footage is for b-roll and news /editorial purposes only. All video / TV cameras MUST be accompanied by a CBMF staff member or CBMF representative and cameras are not allowed to roam the grounds without an escort. 
    • Images must be published or posted online within 7 days. 
    • If photo / video is not allowed from “the pit” by an artist and is only allowed from “front of house” (FOH), media escorts (penelopePR) will station cameras at FOH House. A telephoto lens is recommended for photographers.  
    • Media are not authorized to bring in banners or promotional materials unless otherwise discussed with the festival. Additional restrictions or requirements may apply for interviews, and any footage shot in lobbies, bar etc. and must be approved by the Cavendish Beach Events Centre. 
    • Locations on site for media interviews with talent will be decided by penelopePR and the CBMF staff.
  • Media Application

    For media interested in covering the Cavendish Beach Music Festival, please fill in our Media Accreditation Application here.

Do’s & Don’ts

  • What is the bag policy?

    Maximum bag size = 17″ x 13″ x 6″


    All bags may be subject to search prior to entry.


    We reserve the right to alter carry-in policies at any time.

  • Can I bring chairs?

    Yes. Standard “bag” chairs are acceptable to bring. Do NOT bring high back lawn chairs. If your “bag” chair is blocking the view of an individual behind you, we will ask you to remove that particular chair. Limited chairs, provided by the festival are available in the VIP section, but you can bring your own “bag” chair into VIP if need be. Chairs left unoccupied in the line-up prior to gates opening will be removed.

     

     

  • Can I bring a stroller for my child into the Festival?

    Yes. Strollers are acceptable.

  • Can I bring food or drink into the Festival grounds?

    No outside beverages or food of any kind is allowed. However, you can bring an empty reusable water bottle for the free water refill stations onsite.

     

    Once inside the festival, you can purchase food and drink from a variety of vendors. Many vendors have options to suit your dietary needs and preferences including dairy-free, gluten-free, vegan, and vegetarian options. Check the “Vendors” section in the CBMF App find which vendors offer these options. You can sort vendors in the app based on your dietary needs.

     

    If you have a specific dietary question, please email info@cavendishbeachmusic.com

  • Is there a complimentary water refill station?

    Yes, there is a complimentary water refill station located along food vendor row. You are allowed to bring empty reusable water bottles onsite (1L max). Stay hydrated!

  • If I have a dietary restriction, can I bring food?

    Our onsite food & drink vendors have many options to suit your dietary needs. Dairy-free, gluten-free, vegan, and vegetarian options are all available. Check the “Vendors” section in the CBMF App find which vendors offer these options. You can sort vendors in the app based on your dietary needs.

     

    If you have a doctor’s note or another form of dietary restriction identification, you are able to bring a reasonable amount of food on-site; however, all items must be pre-packaged and sealed.

     

    If you have a specific dietary question, please email info@cavendishbeachmusic.com

  • Can I bring in a prescription?
    Prescription medication is allowed in the original prescription bottle. Any guests attempting to bring in prescription medication must have photo identification card that matches the name printed on the prescription, and the pills in the bottle must match the description printed on the prescription. Over-the-counter medications are allowed, provided that they are new and in their original, factory-sealed container.
  • What items are prohibited?

    The Festival reserves the right to alter carry-in policies at any time. Currently, items NOT permitted include, but are not limited to:

    ● Framed Backpacks
    ● Large bags
    ● Coolers
    ● Other carry-ins
    ● Umbrellas
    ● Outside food or beverages (You are allowed to bring a reusable water bottle for the water refill station. 1L max bottle size.)
    ● Cans or glass bottles
    ● Alcohol
    ● Cannabis and/or other drugs without proper prescription
    ● Illegal substances/Contraband
    ● Pets
    ● Any and all professional audio recording equipment
    ● Professional cameras and professional recording (photo, video, audio) equipment (NO large professional detachable zoom lenses, stands, monopods, tripods, attachment sticks (selfie sticks) or other commercial equipment.
    ● Any and all professional video equipment. No video recording will be allowed
    ● Drones or any other remote flying device
    ● Laser pointers or glow sticks
    ● Air horns
    ● Skateboards
    ● Inline skates
    ● Kites
    ● Frisbees
    ● Picnic baskets
    ● Weapons of any kind

  • What should I do if I lose my child inside the Festival?
    If your child becomes lost inside of the festival grounds, please notify a uniformed security officer or volunteer.
  • Can I sell my stuff in the parking lots?
    If not approved, absolutely not. If you are caught, you will be asked to leave the area immediately.

Inquiries

  • How do I apply to be a volunteer?

    Stay tuned for future volunteer opportunities, coming soon.

  • How do I apply to become a vendor?

    Stay tuned for the 2025 Vendor Application, coming soon.

  • Other Inquiries

    Not finding what you’re looking for? Send us an email at info@cavendishbeachmusic.com