31 May WHAT IS YOUR RETURN POLICY FOR FUNDS LOADED ONTO WRISTBANDS?
NOTE: This is only relevant for guests who loaded funds using cash or card at our onsite Top-Up Banks.
If you connected your credit card to your registered wristband, you will simply pay-as-you-go, without carrying a balance.
If you loaded funds onto your wristband and have funds remaining in your balance after the event, this can be refunded. The minimum remaining event balance that is eligible for a refund is $10.
Funds left unused by the end of the festival will be refunded in accordance with the terms below:
Credit Card: Leftover funds in your Event Balance purchased at the event using credit card or a non-Interac Debit card will be automatically refunded to your card (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund period.
Interac Debit Card & Cash: Leftover funds in your Event Balance purchased on-site at the event using an Interac debit card or cash will require you to complete a Manual Refund in your Intellitix Web account (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund period.
The 2024 deadline for submitting your Refund Request form is July 13, 2024. The 2025 deadline for submitting your Refund Request form will be July 18, 2025.
To avoid needing a refund, we recommend loading only as much funds onto your wristband as you plan to use.